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Workplace Conflict Management Course — Session Five

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Winter/Spring 2024 – 10 sessions

Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
February 7, 2024
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
February 14, 2024
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
February 21, 2024
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
March 06, 2024
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
March 13 , 2024
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
March 20, 2024
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
March 27, 2024
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
April 03, 2024
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
April 10, 2024
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
April 24, 2024
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals