Winter/Spring 2024 – 10 sessions
Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
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Wednesdays
9 - 10:30 AM
1.5 hours
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Topic and Chapter and Case study participant |
Core terms & Skills |
Session One February 7, 2024 |
Intro to Conflict Management in the Workplace
Planning together for the Cohort
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• Conflict
• Win-win
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Session Two
February 14, 2024 |
Conflict as Learning
Chapter One: How the View Explains our Differences
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• Perspective
• Self Awareness
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Session Three February 21, 2024 |
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
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• Neutrality
• Mutuality |
Session Four
March 06, 2024 |
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
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• Conflict Positive
• Goal Setting
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Session Five
March 13
, 2024 |
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
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• Collaboration
• Reframing
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Session Six
March 20, 2024 |
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
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• Emotional intelligence
• Limbic System
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Session Seven
March 27, 2024 |
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
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• Positions
• Interests/Needs
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Session Eight
April 03, 2024 |
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
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• Active Listening
• Non-judgmental
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Session Nine
April 10, 2024 |
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
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• Self determination
• Open-ended questions |
Session Ten
April 24, 2024 |
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
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• Culture
• Structures & Rituals
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