LOCAL CONSUMER PROGRAM

Welcome to the Martha’s Vineyard and Nantucket Local Consumer Program.

We are part of a statewide network of agencies working together in cooperation with the Massachusetts Attorney General’s Office

We are committed to protecting consumers from unfair or deceptive business practices.

We provide consumer education and advocacy between consumers and business and/or service providers. If your complaint is against a person and not a business, please contact our mediation services.

OUR SERVICES ARE FREE.

The most common consumer issues include:
  • Defective products;
  • Car sales and financing;
  • Auto repossession issues;
  • Debt collection;
  • Mortgage servicing and loan modification;
  • Home improvement contracts;
  • Business closures;
  • Utility bill disputes;
  • Shut off unregulated utilities; and
  • Issues specific to immigrants, veterans, homeless, and elderly residents.

Consumer Education

Our program offers a variety of resources and educational materials to help consumers learn about their rights and responsibilities when it comes to buying goods and services. Our goal is to empower consumers so that they can make informed decisions and avoid becoming victims of scams, fraud, or other unfair business practices.

Outreach Events: Check the calendar our website at www.mvmediation.org for upcoming events.

Consumer Complaints:

Call our office at 508-338-2099 or email at consumer@mvmediation.org

  • Our office is open from Monday - Friday, 9 am – 5pm

  • AGO Consumer Hotline at 617-727-8400. Monday - Friday, 8 am - 4 pm for questions and to request information.

You can file a complaint online or by mail. All complaints must be in writing.

  • Online: file a complaint

  • By Mail: print out the form and mail to:
    Office of the Attorney General
    Consumer Advocacy & Response Division
    One Ashburton Place, 18th Floor
    Boston, MA 02108 

Thank you for visiting our website and for your interest in consumer education and advocacy.

Testimonials

“I was terrified when I came into the court. It seemed like the end of the world. Thanks to my compassionate and understanding mediators, I was able to have a productive conversation with someone I considered an adversary. I couldn’t believe we were able to work it out without going in front of a judge. Thank you MVMP.”

– Small Claims Client

“I was really not looking forward to mediation. But it turned turned out to be relatively pleasant. I really enjoyed working with the two of you. I plan to recommend mediation to others.”

– Divorce Client

“You brought us all together. It was awesome. I am so relieved. All our people felt uplifted, more united and part of a team. In particular one Board member said she felt she was taken care of with kindness and wisdom. We all know each other much better, have defined our work together and are in such better shape than we were when we started. Thank you MVMP.”

– Facilitation Client

“If you have the chance to do Conflict Coaching, DO IT! It was eye opening for me. My coach was kind, insightful and such a great listener. Most importantly, I learned so much about myself and about how I handle conflict. I now have a good, solid conflict management plan for the future.”

– Conflict Coaching Client

“It was valuable to help me handle a current conflict in my workplace. Putting a positive spin on conflict was an eye-opener for me. It gives me a structure to address problems. We had a very serious conflict at work recently so this is very important and relevant to me right now.”

– Workplace Conflict Management Services