Join managers and supervisors in a weekly confidential cohort. Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process.
This 10-session course uses the book: Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.
Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.
Winter/Spring 2024 – 10 sessionsDates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24 | |||
Wednesdays 9 - 10:30 AM 1.5 hours |
Topic and Chapter and Case study participant | Core terms & Skills | |
Session One February 7, 2024 |
Intro to Conflict Management in the Workplace Planning together for the Cohort |
• Conflict • Win-win | |
Session Two February 14, 2024 |
Conflict as Learning Chapter One: How the View Explains our Differences |
• Perspective • Self Awareness | |
Session Three February 21, 2024 |
Conflict as Opportunity for Growth Chapter Two: Differences in Personality Types |
• Neutrality • Mutuality | |
Session Four March 06, 2024 |
The Inevitability of Conflict Chapter Three: Fight the Difference or Celebrate it? |
• Conflict Positive • Goal Setting | |
Session Five March 13 , 2024 |
Open, Wide Awake approach to conflict Chapter Four: Are you Building a Bridge or a Barrier? |
• Collaboration • Reframing | |
Session Six March 20, 2024 |
We all can learn to manage our feelings Chapter Five: Understand and Manage your Feelings |
• Emotional intelligence • Limbic System | |
Session Seven March 27, 2024 |
Better negotiation leads to resolved conflicts Video Ury: Updated negotiation for the 21st Century |
• Positions • Interests/Needs | |
Session Eight April 03, 2024 |
Analyzing conflict, countering the avoidance tendency Chapter Six: Develop Skills and Increase Your Choices |
• Active Listening • Non-judgmental | |
Session Nine April 10, 2024 |
The conflict management flow, step by step Chapter 7: Four Steps to Resolution |
• Self determination • Open-ended questions | |
Session Ten April 24, 2024 |
Handle conflict or it will handle you Chapter 8: Preventing Conflict |
• Culture • Structures & Rituals |