Workplace Conflict

Filtering by: Workplace Conflict

Nov
5
10:00 AM10:00

Introduction to Mediation Basics Course — Session Six

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Tuesdays
10:00 AM - 12:30 PM
2.5 hours + 2 hrs weekly
10/1, 10/8, 10/15, 10/22,
10/29, 11/5
$500
Session One
October 1, 2024
What is mediation?
Session Two
October 8, 2024
How to set the stage
Session Three
October 15, 2024
Listening to the conflict story
Session Four
October 22, 2024
Crafting mediation questions
Session Five
October 29, 2024
Negotiation in mediation
Session Six
November 5, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
Oct
29
10:00 AM10:00

Introduction to Mediation Basics Course — Session Five

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Tuesdays
10:00 AM - 12:30 PM
2.5 hours + 2 hrs weekly
10/1, 10/8, 10/15, 10/22,
10/29, 11/5
$500
Session One
October 1, 2024
What is mediation?
Session Two
October 8, 2024
How to set the stage
Session Three
October 15, 2024
Listening to the conflict story
Session Four
October 22, 2024
Crafting mediation questions
Session Five
October 29, 2024
Negotiation in mediation
Session Six
November 5, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
Oct
22
10:00 AM10:00

Introduction to Mediation Basics Course — Session Four

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Tuesdays
10:00 AM - 12:30 PM
2.5 hours + 2 hrs weekly
10/1, 10/8, 10/15, 10/22,
10/29, 11/5
$500
Session One
October 1, 2024
What is mediation?
Session Two
October 8, 2024
How to set the stage
Session Three
October 15, 2024
Listening to the conflict story
Session Four
October 22, 2024
Crafting mediation questions
Session Five
October 29, 2024
Negotiation in mediation
Session Six
November 5, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
Oct
17
10:00 AM10:00

Conflict Resolution Day

Conflict Resolution Week is October 14 -18 and this year's Conflict Resolution Day will be October 17, 2024!

Conflict Resolution Day was conceived in 2005 by Association of Conflict Resolution to:

  • Promote awareness of mediation, arbitration, conciliation and other creative, peaceful means of resolving conflict;

  • Promote the use of conflict resolution in schools, families, businesses, communities, governments and the legal system;

  • Recognize the significant contributions of (peaceful) conflict resolvers;

  • Obtain national synergy by having celebrations happen across the country and around the world on the same day.

View Event →
Oct
15
10:00 AM10:00

Introduction to Mediation Basics Course — Session Three

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Tuesdays
10:00 AM - 12:30 PM
2.5 hours + 2 hrs weekly
10/1, 10/8, 10/15, 10/22,
10/29, 11/5
$500
Session One
October 1, 2024
What is mediation?
Session Two
October 8, 2024
How to set the stage
Session Three
October 15, 2024
Listening to the conflict story
Session Four
October 22, 2024
Crafting mediation questions
Session Five
October 29, 2024
Negotiation in mediation
Session Six
November 5, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
Oct
8
10:00 AM10:00

Introduction to Mediation Basics Course — Session Two

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Tuesdays
10:00 AM - 12:30 PM
2.5 hours + 2 hrs weekly
10/1, 10/8, 10/15, 10/22,
10/29, 11/5
$500
Session One
October 1, 2024
What is mediation?
Session Two
October 8, 2024
How to set the stage
Session Three
October 15, 2024
Listening to the conflict story
Session Four
October 22, 2024
Crafting mediation questions
Session Five
October 29, 2024
Negotiation in mediation
Session Six
November 5, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
Oct
1
10:00 AM10:00

Introduction to Mediation Basics Course — Session One

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Tuesdays
10:00 AM - 12:30 PM
2.5 hours + 2 hrs weekly
10/1, 10/8, 10/15, 10/22,
10/29, 11/5
$500
Session One
October 1, 2024
What is mediation?
Session Two
October 8, 2024
How to set the stage
Session Three
October 15, 2024
Listening to the conflict story
Session Four
October 22, 2024
Crafting mediation questions
Session Five
October 29, 2024
Negotiation in mediation
Session Six
November 5, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
May
15
5:30 PM17:30

Introduction to Mediation Basics Course — Session Six

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Wednesdays
5:30 PM - 8:00 PM
2.5 hours + 2 hrs weekly
4/3, 4/10, 4/24,
5/1, 5/8, 5/15
$250 - $500
Session One
April 3, 2024
What is mediation?
Session Two
April 10, 2024
How to set the stage
Session Three
April 24, 2024
Listening to the conflict story
Session Four
May 1, 2024
Crafting mediation questions
Session Five
May 8, 2024
Negotiation in mediation
Session Six
May 15, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
May
8
5:30 PM17:30

Introduction to Mediation Basics Course — Session Five

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Wednesdays
5:30 PM - 8:00 PM
2.5 hours + 2 hrs weekly
4/3, 4/10, 4/24,
5/1, 5/8, 5/15
$250 - $500
Session One
April 3, 2024
What is mediation?
Session Two
April 10, 2024
How to set the stage
Session Three
April 24, 2024
Listening to the conflict story
Session Four
May 1, 2024
Crafting mediation questions
Session Five
May 8, 2024
Negotiation in mediation
Session Six
May 15, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
May
1
5:30 PM17:30

Introduction to Mediation Basics Course — Session Four

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Wednesdays
5:30 PM - 8:00 PM
2.5 hours + 2 hrs weekly
4/3, 4/10, 4/24,
5/1, 5/8, 5/15
$250 - $500
Session One
April 3, 2024
What is mediation?
Session Two
April 10, 2024
How to set the stage
Session Three
April 24, 2024
Listening to the conflict story
Session Four
May 1, 2024
Crafting mediation questions
Session Five
May 8, 2024
Negotiation in mediation
Session Six
May 15, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
Apr
24
5:30 PM17:30

Introduction to Mediation Basics Course — Session Three

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Wednesdays
5:30 PM - 8:00 PM
2.5 hours + 2 hrs weekly
4/3, 4/10, 4/24,
5/1, 5/8, 5/15
$250 - $500
Session One
April 3, 2024
What is mediation?
Session Two
April 10, 2024
How to set the stage
Session Three
April 24, 2024
Listening to the conflict story
Session Four
May 1, 2024
Crafting mediation questions
Session Five
May 8, 2024
Negotiation in mediation
Session Six
May 15, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
Apr
24
9:00 AM09:00

Workplace Conflict Management Course — Session Ten

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Winter/Spring 2024 – 10 sessions

Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
February 7, 2024
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
February 14, 2024
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
February 21, 2024
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
March 06, 2024
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
March 13 , 2024
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
March 20, 2024
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
March 27, 2024
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
April 03, 2024
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
April 10, 2024
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
April 24, 2024
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals
View Event →
Apr
15
4:00 PM16:00

Advanced Mediation with Families, Juveniles, Divorcing and Separating Relationships – Session Six

Mediating keeping relationships in mind. Discussion topics include creating trust, learning the MA divorce and unmarried parent/partner legal system, creating a productive environment. This course is interactive and the topics will tailored based on the experience level and interests of participants.  Only for experienced mediators.

Advanced Mediation: Mediating with Families, Juveniles & Divorcing and Separating Relationships 12 hours – 6 sessions
Mondays
4 PM - 6 PM
2 hrs weekly
3/11, 3/18, 3/25,
4/1, 4/8, 4/15
$200 - $400
Session One
March 11, 2024
TBA
Session Two
March 18, 2024
TBA
Session Three
March 25, 2024
TBA
Session Four
April 1, 2024
TBA
Session Five
April 8, 2024
TBA
Session Six
April 15, 2024
TBA
View Event →
Apr
10
5:30 PM17:30

Introduction to Mediation Basics Course — Session Two

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Wednesdays
5:30 PM - 8:00 PM
2.5 hours + 2 hrs weekly
4/3, 4/10, 4/24,
5/1, 5/8, 5/15
$250 - $500
Session One
April 3, 2024
What is mediation?
Session Two
April 10, 2024
How to set the stage
Session Three
April 24, 2024
Listening to the conflict story
Session Four
May 1, 2024
Crafting mediation questions
Session Five
May 8, 2024
Negotiation in mediation
Session Six
May 15, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
Apr
10
9:00 AM09:00

Workplace Conflict Management Course — Session Nine

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Winter/Spring 2024 – 10 sessions

Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
February 7, 2024
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
February 14, 2024
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
February 21, 2024
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
March 06, 2024
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
March 13 , 2024
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
March 20, 2024
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
March 27, 2024
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
April 03, 2024
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
April 10, 2024
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
April 24, 2024
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals
View Event →
Apr
8
4:00 PM16:00

Advanced Mediation with Families, Juveniles, Divorcing and Separating Relationships – Session Five

Mediating keeping relationships in mind. Discussion topics include creating trust, learning the MA divorce and unmarried parent/partner legal system, creating a productive environment. This course is interactive and the topics will tailored based on the experience level and interests of participants.  Only for experienced mediators.

Advanced Mediation: Mediating with Families, Juveniles & Divorcing and Separating Relationships 12 hours – 6 sessions
Mondays
4 PM - 6 PM
2 hrs weekly
3/11, 3/18, 3/25,
4/1, 4/8, 4/15
$200 - $400
Session One
March 11, 2024
TBA
Session Two
March 18, 2024
TBA
Session Three
March 25, 2024
TBA
Session Four
April 1, 2024
TBA
Session Five
April 8, 2024
TBA
Session Six
April 15, 2024
TBA
View Event →
Apr
3
5:30 PM17:30

Introduction to Mediation Basics Course — Session One

This course is for those who want to learn the process of mediation in order to provide mediation services through their workplace or organization. If your goal is to join the MV Mediation roster, handle court referred small claims, housing or civil cases, take on estate, divorce, family or juvenile cases; an apprenticeship and additional course work may be required. Once you have taken a course with us we guide you through the process, so sign up!

Sessions will be recorded. 

Meetings will be by Zoom video conferencing. Any in-person offerings will have Zoom option. 

Introduction to Mediation Basics 15 hours – 6 sessions
Wednesdays
5:30 PM - 8:00 PM
2.5 hours + 2 hrs weekly
4/3, 4/10, 4/24,
5/1, 5/8, 5/15
$250 - $500
Session One
April 3, 2024
What is mediation?
Session Two
April 10, 2024
How to set the stage
Session Three
April 24, 2024
Listening to the conflict story
Session Four
May 1, 2024
Crafting mediation questions
Session Five
May 8, 2024
Negotiation in mediation
Session Six
May 15, 2024
Developing the final agreement

Many of the past participants have stated that the training to become a mediator has helped them in their work, family, and personal lives.  These skills have broad uses and the classes are fun and uplifting. Come ready to participate and interact.  All classes are by zoom.

If you want to become a Massachusetts qualified mediator these are the first 24 hours of 40 hours required training.

The fee for the course is on a Sliding scale —we do not turn anyone away for financial reasons.

Call or email for more information. 

Scholarships are available, please send email to info@mvmediation.org for more information.

View Event →
Apr
3
9:00 AM09:00

Workplace Conflict Management Course — Session Eight

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Winter/Spring 2024 – 10 sessions

Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
February 7, 2024
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
February 14, 2024
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
February 21, 2024
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
March 06, 2024
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
March 13 , 2024
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
March 20, 2024
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
March 27, 2024
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
April 03, 2024
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
April 10, 2024
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
April 24, 2024
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals
View Event →
Apr
1
4:00 PM16:00

Advanced Mediation with Families, Juveniles, Divorcing and Separating Relationships – Session Four

Mediating keeping relationships in mind. Discussion topics include creating trust, learning the MA divorce and unmarried parent/partner legal system, creating a productive environment. This course is interactive and the topics will tailored based on the experience level and interests of participants.  Only for experienced mediators.

Advanced Mediation: Mediating with Families, Juveniles & Divorcing and Separating Relationships 12 hours – 6 sessions
Mondays
4 PM - 6 PM
2 hrs weekly
3/11, 3/18, 3/25,
4/1, 4/8, 4/15
$200 - $400
Session One
March 11, 2024
TBA
Session Two
March 18, 2024
TBA
Session Three
March 25, 2024
TBA
Session Four
April 1, 2024
TBA
Session Five
April 8, 2024
TBA
Session Six
April 15, 2024
TBA
View Event →
Mar
27
9:00 AM09:00

Workplace Conflict Management Course — Session Seven

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Winter/Spring 2024 – 10 sessions

Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
February 7, 2024
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
February 14, 2024
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
February 21, 2024
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
March 06, 2024
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
March 13 , 2024
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
March 20, 2024
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
March 27, 2024
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
April 03, 2024
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
April 10, 2024
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
April 24, 2024
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals
View Event →
Mar
25
4:00 PM16:00

Advanced Mediation with Families, Juveniles, Divorcing and Separating Relationships – Session Three

Mediating keeping relationships in mind. Discussion topics include creating trust, learning the MA divorce and unmarried parent/partner legal system, creating a productive environment. This course is interactive and the topics will tailored based on the experience level and interests of participants.  Only for experienced mediators.

Advanced Mediation: Mediating with Families, Juveniles & Divorcing and Separating Relationships 12 hours – 6 sessions
Mondays
4 PM - 6 PM
2 hrs weekly
3/11, 3/18, 3/25,
4/1, 4/8, 4/15
$200 - $400
Session One
March 11, 2024
TBA
Session Two
March 18, 2024
TBA
Session Three
March 25, 2024
TBA
Session Four
April 1, 2024
TBA
Session Five
April 8, 2024
TBA
Session Six
April 15, 2024
TBA
View Event →
Mar
20
9:00 AM09:00

Workplace Conflict Management Course — Session Six

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Winter/Spring 2024 – 10 sessions

Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
February 7, 2024
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
February 14, 2024
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
February 21, 2024
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
March 06, 2024
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
March 13 , 2024
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
March 20, 2024
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
March 27, 2024
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
April 03, 2024
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
April 10, 2024
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
April 24, 2024
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals
View Event →
Mar
18
4:00 PM16:00

Advanced Mediation with Families, Juveniles, Divorcing and Separating Relationships – Session Two

Mediating keeping relationships in mind. Discussion topics include creating trust, learning the MA divorce and unmarried parent/partner legal system, creating a productive environment. This course is interactive and the topics will tailored based on the experience level and interests of participants.  Only for experienced mediators.

Advanced Mediation: Mediating with Families, Juveniles & Divorcing and Separating Relationships 12 hours – 6 sessions
Mondays
4 PM - 6 PM
2 hrs weekly
3/11, 3/18, 3/25,
4/1, 4/8, 4/15
$200 - $400
Session One
March 11, 2024
TBA
Session Two
March 18, 2024
TBA
Session Three
March 25, 2024
TBA
Session Four
April 1, 2024
TBA
Session Five
April 8, 2024
TBA
Session Six
April 15, 2024
TBA
View Event →
Mar
13
9:00 AM09:00

Workplace Conflict Management Course — Session Five

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Winter/Spring 2024 – 10 sessions

Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
February 7, 2024
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
February 14, 2024
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
February 21, 2024
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
March 06, 2024
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
March 13 , 2024
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
March 20, 2024
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
March 27, 2024
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
April 03, 2024
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
April 10, 2024
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
April 24, 2024
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals
View Event →
Mar
11
4:00 PM16:00

Advanced Mediation with Families, Juveniles, Divorcing and Separating Relationships

Mediating keeping relationships in mind. Discussion topics include creating trust, learning the MA divorce and unmarried parent/partner legal system, creating a productive environment. This course is interactive and the topics will tailored based on the experience level and interests of participants.  Only for experienced mediators.

Advanced Mediation: Mediating with Families, Juveniles & Divorcing and Separating Relationships 12 hours – 6 sessions
Mondays
4 PM - 6 PM
2 hrs weekly
3/11, 3/18, 3/25,
4/1, 4/8, 4/15
$200 - $400
Session One
March 11, 2024
TBA
Session Two
March 18, 2024
TBA
Session Three
March 25, 2024
TBA
Session Four
April 1, 2024
TBA
Session Five
April 8, 2024
TBA
Session Six
April 15, 2024
TBA
View Event →
Mar
6
9:00 AM09:00

Workplace Conflict Management Course — Session Four

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Winter/Spring 2024 – 10 sessions

Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
February 7, 2024
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
February 14, 2024
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
February 21, 2024
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
March 06, 2024
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
March 13 , 2024
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
March 20, 2024
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
March 27, 2024
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
April 03, 2024
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
April 10, 2024
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
April 24, 2024
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals
View Event →
Feb
21
9:00 AM09:00

Workplace Conflict Management Course — Session Three

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Winter/Spring 2024 – 10 sessions

Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
February 7, 2024
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
February 14, 2024
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
February 21, 2024
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
March 06, 2024
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
March 13 , 2024
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
March 20, 2024
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
March 27, 2024
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
April 03, 2024
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
April 10, 2024
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
April 24, 2024
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals
View Event →
Feb
14
9:00 AM09:00

Workplace Conflict Management Course — Session Two

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Winter/Spring 2024 – 10 sessions

Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
February 7, 2024
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
February 14, 2024
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
February 21, 2024
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
March 06, 2024
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
March 13 , 2024
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
March 20, 2024
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
March 27, 2024
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
April 03, 2024
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
April 10, 2024
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
April 24, 2024
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals
View Event →
Feb
7
9:00 AM09:00

Workplace Conflict Management Course — Session One

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Winter/Spring 2024 – 10 sessions

Dates: 02/07, 02/14, 02/21, 03/06, 03/13, 03/20, 03/27, 04/03, 04/10, 04/24
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
February 7, 2024
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
February 14, 2024
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
February 21, 2024
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
March 06, 2024
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
March 13 , 2024
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
March 20, 2024
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
March 27, 2024
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
April 03, 2024
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
April 10, 2024
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
April 24, 2024
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals
View Event →
Dec
13
9:00 AM09:00

Workplace Conflict Management Course — Session Ten

Join managers and supervisors in a weekly confidential cohort.  Participants receive support and insight into their workplace dilemmas and utilize the case study model in an interactive and participatory process. 

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Session will be held by Zoom video conferencing and in partnership with the Martha’s Vineyard Chamber of Commerce. The course will be facilitated by Sara Barnes, MVMP Lead Mediator.

Fall/Winter 2023 – 10 sessions

Dates: 10/11, 10/18, 10/25, 11/1, 11/8, 11/15, 11/22, 11/29, 12/6, 12/13
Wednesdays
9 - 10:30 AM
1.5 hours
Topic and Chapter and Case study participant Core terms & Skills
Session One
October 11, 2023
Intro to Conflict Management in the Workplace
Planning together for the Cohort
• Conflict
• Win-win
Session Two
October 18, 2023
Conflict as Learning
Chapter One: How the View Explains our Differences
• Perspective
• Self Awareness
Session Three
October 25, 2023
Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types
• Neutrality
• Mutuality
Session Four
November 1, 2023
The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it?
• Conflict Positive
• Goal Setting
Session Five
November 8, 2023
Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier?
• Collaboration
• Reframing
Session Six
November 15, 2023
We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings
• Emotional intelligence
• Limbic System
Session Seven
November 22, 2023
Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century
• Positions
• Interests/Needs
Session Eight
November 29, 2023
Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices
• Active Listening
• Non-judgmental
Session Nine
December 6, 2023
The conflict management flow, step by step
Chapter 7: Four Steps to Resolution
• Self determination
• Open-ended questions
Session Ten
December 13, 2023
Handle conflict or it will handle you
Chapter 8: Preventing Conflict
• Culture
• Structures & Rituals
View Event →