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Workplace Conflict Management Course — Session Nine

Improve approaches to workplace conflict with confidential cohort of managers & supervisors. Using text, discussion, role play and case studies – course is interactive.

This 10-session course uses the book:  Conflict Management in the Workplace: How to manage disagreements and develop trust and understanding by Shay and Margaret McConnon.

Fall 2022 – 10 sessions

Wednesdays
9 - 10:15 AM
1.25 hours		 10/5, 10/12, 10/19, 10/26, 11/2, 11/9, 11/16, 11/30, 12/7, 12/14 Topic and Chapter and Case study participant Core terms & Skills
Session One
Oct. 5		 Intro to Conflict Management in the Workplace
Planning together for the Cohort 		• Conflict
• Win-win
Session Two
Oct. 12		 Conflict as Learning
Chapter One: How the View Explains our Differences 		• Perspective
• Self Awareness
Session Three
Oct. 19		 Conflict as Opportunity for Growth
Chapter Two: Differences in Personality Types 		• Neutrality
• Mutuality
Session Four
Oct. 26		 The Inevitability of Conflict
Chapter Three: Fight the Difference or Celebrate it? 		• Conflict Positive
• Goal Setting
Session Five
Nov. 2		 Open, Wide Awake approach to conflict
Chapter Four: Are you Building a Bridge or a Barrier? 		• Collaboration
• Reframing
Session Six
Nov. 9		 We all can learn to manage our feelings
Chapter Five: Understand and Manage your Feelings 		• Emotional intelligence
• Limbic System
Session Seven
Nov. 16		 Better negotiation leads to resolved conflicts
Video Ury: Updated negotiation for the 21st Century 		• Positions
• Interests/Needs
Session Eight
Nov. 30		 Analyzing conflict, countering the avoidance tendency
Chapter Six: Develop Skills and Increase Your Choices 		• Active Listening
• Non-judgmental
Session Nine
Dec. 7		 The conflict management flow, step by step
Chapter 7: Four Steps to Resolution 		• Self determination
• Open-ended questions
Session Ten
Dec. 14		 Handle conflict or it will handle you
Chapter 8: Preventing Conflict 		• Culture
• Structures & Rituals
Earlier Event: December 6
Introduction to Mediation — Qualification Course - Session Four
Later Event: December 7
Mediators' Check-in
Testimonials

“I was terrified when I came into the court. It seemed like the end of the world. Thanks to my compassionate and understanding mediators, I was able to have a productive conversation with someone I considered an adversary. I couldn’t believe we were able to work it out without going in front of a judge. Thank you MVMP.”

– Small Claims Client

“I was really not looking forward to mediation. But it turned turned out to be relatively pleasant. I really enjoyed working with the two of you. I plan to recommend mediation to others.”

– Divorce Client

“You brought us all together. It was awesome. I am so relieved. All our people felt uplifted, more united and part of a team. In particular one Board member said she felt she was taken care of with kindness and wisdom. We all know each other much better, have defined our work together and are in such better shape than we were when we started. Thank you MVMP.”

– Facilitation Client

“If you have the chance to do Conflict Coaching, DO IT! It was eye opening for me. My coach was kind, insightful and such a great listener. Most importantly, I learned so much about myself and about how I handle conflict. I now have a good, solid conflict management plan for the future.”

– Conflict Coaching Client

“It was valuable to help me handle a current conflict in my workplace. Putting a positive spin on conflict was an eye-opener for me. It gives me a structure to address problems. We had a very serious conflict at work recently so this is very important and relevant to me right now.”

– Workplace Conflict Management Services